Privacy Policy

LEGAL NOTICE

In accordance with the provisions of Articles 10 and 11 of Law 34/ 2002 of 11 July, on Information Society Services and Electronic Commerce, legal information regarding the entity that owns the website located at the Internet address www.divinehouseservices.com is made available to users and visitors.

WEBSITE OWNER

Company name: SARA RODRÍGUEZ RODRÍGUEZ

CIF: 75137110 C

Address: CALLE S'AUBA, 14 07580 CAPDEPERA, BALEARIC

E-mail address: INFO@DIVINEHOUSESERVICES.COM.

Telephone: 607934440

Activity: HOME MAINTENANCE AND CLEANING

To navigate this website as a visitor or to register and access the services offered by www.divinehouseservices.com, you must accept the following conditions of service and use of the website:

1. The user and/or client assumes the present general service conditions.
2. If the user and/or client do not accept these conditions, they may not use this website or access the services offered by SARA RODRÍGUEZ RODRÍGUEZ.

PROPER USE OF THE WEBSITE

1. These Conditions of Use regulate the access and use of the website www.divinehouseservices.com. The use of this website confers the condition of user from the access and start of navigation through it. From the moment of access to any of its contents, the user expressly accepts these general conditions. The user accepts the specific conditions applicable to the different services offered by the entity on the website he or she accesses.
2. Through the website, www.divinehouseservices.com provides Users with access to and use of various information and services.
3. The User undertakes to use the website in accordance with the law and with the provisions of these General Conditions
4. In general, for the provision of services and access to the information on the website, no prior subscription or registration of the Users is required. However, SARA RODRÍGUEZ RODRÍGUEZ conditions the use of some of the services offered on the website to the prior completion of the corresponding registration or form for the collection of the User's personal data. The aforementioned registration will be carried out in the manner expressly indicated in the service itself or in the Particular Conditions which, where applicable, regulate it.
5. The user is obliged to make appropriate use of the content and services of the website www.divinehouseservices.com.
6. Not to introduce, store or disseminate any information or material that is contrary to morality, public order, fundamental rights, public freedoms, honour, privacy or the image of others and in general the regulations in force.
7. Any action that may damage, render useless, make inaccessible or deteriorate the website, its contents or services or prevent normal enjoyment of the website by other Users is expressly prohibited.
8. The User expressly agrees not to destroy, alter, disable or damage the personal data, programs or electronic documents that are on the Web.
9. The user undertakes not to introduce, store or disseminate any computer program, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that may cause damage to the website, to any of the services, or to any of the equipment, systems or networks of the entity, of any other user, of the suppliers or in general of any third party, or that in any other way may be capable of causing any type of alteration or preventing the normal operation of the same.
10. Not to carry out advertising, promotional or commercial exploitation activities through the web.

Do not use content and in particular information obtained through the Web to send advertising or send messages with personal data of third parties.

1. Any action that involves destroying, altering, using for its use, disabling or damaging the data, information, programs or electronic documents of the entity, its suppliers or third parties is prohibited.
2. Any action involving the infringement of intellectual or industrial property rights or secrets of third parties is prohibited, and in general it is expressly forbidden to use any content of which the user is not the owner.
3. The user is forbidden to carry out practices or acts of 'spam' in the use or as a consequence of the use of the Web or of the information and services with the purpose of sale or others of commercial nature, to a plurality of persons without their previous request or consent, nor any other messages not previously requested or consented to by a plurality of persons. It is also forbidden to send chains of unsolicited or previously consented electronic messages, and to use distribution lists that can be accessed through the Web.
4. The entity reserves the right to take any type of legal action against those who violate the obligations assumed.

MODIFICATIONS

The entity reserves the right to modify, unilaterally, at any time and without prior notice, these conditions. In these cases, they will be published and notified as far in advance as possible. Similarly, it reserves the right to modify, unilaterally, at any time and without prior notice, the presentation and configuration of the website.

LINKS TO THIRD PARTIES

This Legal Notice refers only to the entity's website and content, and does not apply to links or to third party websites accessible through the website. The entity is not responsible for the content of any linked website or any link contained in a website reached from the entity's website.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All the contents of the website are the exclusive property of the entity and, by way of illustration, but not limitation, the graphic design, source code, logos, texts, graphics, illustrations, photographs and other elements that appear on the website. Likewise, the commercial names, brands or distinctive signs of any kind contained in the web page are protected by the Law of Intellectual and Industrial Property. It corresponds to the entity the exclusive exercise of the rights of exploitation of the mentioned intellectual property, in any form and, especially, the rights of reproduction, distribution, public communication. The user is prohibited from any non-consensual use of all or part of any of the contents of the web page that make up the intellectual or industrial property rights of the entity over the page and/or its contents.

The entity reserves the right to take any type of legal action against any user who carries out an action that involves the reproduction, distribution, commercialisation, transformation and, in general, any other form of exploitation, by any procedure, of all or part of the contents of the website and which constitutes an infringement of the intellectual and/or industrial property rights of the same.

NOTIFICATIONS

For the purposes of these General Conditions, and for any communication that may be necessary between the entity and the User, the latter must make use of the e-mail address INFO@DIVINEHOUSESERVICES.COM. Communications from the entity to the User will be carried out in accordance with the personal data provided by the latter when registering on the website www.divinehouseservices.com. The User expressly accepts and for all communications related to the use of the website and/or the contracting of the services offered therein, the use of email as a valid procedure for the sending of these communications.

GOVERNING LAW SUBMISSION TO JURISDICTION

These conditions shall be governed by Spanish law, which shall apply to all matters not provided for in this contract regarding interpretation, validity and execution. The parties expressly waive the jurisdiction that may correspond to them and expressly submit to the Courts of Palma de Mallorca to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.

PRIVACY POLICIES

1.1. In accordance with the provisions of the General Data Protection Regulation RGPD UE 679/2016 and the Organic Law 3/2018 of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, the following information on the processing of your personal data is provided: RESPONSIBLE: SARA RODRÍGUEZ RODRÍGUEZ, NIF/CIF: 75137110C, ADDRESS: CALLE S'AUBA, 14, CP: 07580 CAPDEPERA, TELEPHONE 607934440, EMAIL: INFO@DIVINEHOUSESERVICES.COM. PURPOSE: In SARA RODRÍGUEZ RODRÍGUEZ we treat the information you provide us with the aim of providing services and / or sell products contracted by you through our website. In addition to managing the sending of information and commercial prospecting. In order to be able to offer you services according to your interests, we will elaborate a commercial profile, based on the information provided. No automated decisions will be made based on this profile. The personal data provided will be kept, as long as the commercial relationship is maintained and no deletion is requested, for a period of 5 years from the last contract and/or purchase made by you. In any case, your personal data will be kept for as long as they are useful for the indicated purpose, and in any case, for the legal periods and for the time necessary to attend to possible responsibilities arising from the processing. LEGITIMATION: The treatment of your personal data is based on the execution of a contract to which the interested party is a party or for the application of pre-contractual measures at the request of the interested party. In any case, you have given your consent to treat your personal data for one or more specific purposes, in accordance with the provisions of the RGPD UE 679/2016 (ART. 6.1. A. B) and the Organic Law 3/2018 of December 5, (LOPDPGDD). Articles 20 and 21 of the Law on Information Society Services 34/2002 are applicable to the sending of commercial offers by means of telecommunications. The prospective offer of products and services is based on the consent that is requested without in any case the withdrawal of this consent conditions the contract for acquisition of product and / or service delivery. There is an obligation to provide personal data or, if not, the service can not be provided and / or sell the product and / or provide the requested offer and manage the sending of commercial information. TARGETS: The data will not be communicated to any third party outside the Entity, unless legally obliged to do so. However, we inform you that third party suppliers may have access to your personal data, as data processors, in the framework of the provision of a service for the Entity responsible for the processing. In addition to the above, the Entity may carry out transfers or communications of personal data to meet its obligations to the Public Administrations in cases where this is required in accordance with current legislation. There is no provision for the transfer of data to third countries. No decisions are made regarding adequacy, guarantees, binding corporate rules or specific applicable situations. RIGHTS: The persons concerned have the right to obtain access to their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request that the processing of their data be limited, in which case we will only keep them for the exercise or defence of claims. Likewise, and for reasons related to their particular situation, data subjects may oppose the processing of their data in which case their personal information will no longer be processed, for those purposes for which they have expressed their opposition. Where technically possible, the data subject may request the transfer of his/her data to another data controller. To exercise these rights, in accordance with current legislation, the interested parties may contact SARA RODRÍGUEZ RODRÍGUEZ by post, enclosing a copy of a document proving their identity (ID card), at CALLE S'AUBA, 14, CP: 07580, CAPDEPERA or by email at INFO@DIVINEHOUSESERVICES.COM. You have the right to file a Complaint with the Control Authority: Spanish Data Protection Agency (www.agpd.es). Origin of the Personal Data: the interested party himself.

1.2. The customer expressly accepts the inclusion of personal data collected while browsing the website or provided by filling in any form, as well as those derived from a possible commercial relationship, in the automated personal data files referred to in the first section. During the data collection process and at each place on the website where personal data is requested, the customer will be informed, either by means of a hyperlink or by including the appropriate mentions in the form itself, of the compulsory or non-obligatory nature of the collection of such personal data. We ask all customers who decide to register on our company's website for the personal data necessary for the purposes of the service requested, which is none other than the provision of services and / or sale of products offered on the Web.

1.3. The customer/user may exercise, with regard to the data collected in the manner provided for in the previous paragraph, the rights recognised by Articles 15 to 21 of Regulation (EU) 2016/679, and in particular the rights of access, rectification, deletion, limitation to processing, portability of data, objection and automated individual decisions, where applicable. The rights referred to in the previous paragraph can be exercised by each client through a rights exercise form that can be requested by e-mail. The written and signed request can be sent by post to the following address: SARA RODRÍGUEZ RODRÍGUEZ, with address at CALLE S'AUBA, 14 07580 CAPDEPERA, BALEARIC, enclosing in both cases a photocopy of the client's ID card.

SARA RODRÍGUEZ RODRÍGUEZ informs that, if a CLIENT wishes to register on the Website, he or she will be asked to provide a series of personal details which must be filled in. Therefore, if this personal data is not provided/completed, registration on the SARA RODRÍGUEZ RODRÍGUEZ website will not take place. It will be the obligation of all users/clients to ensure that the information provided is accurate and up-to-date. In the Registration forms, where personal data is collected, the different fields that need to be filled out in order to carry out the corresponding registration are indicated.

1.5. The automated processing of personal data collected as a result of the application, use, contracting of any product or service or any transaction or operation carried out through this website has as its main purpose the maintenance of the contractual relationship with the owner of the website.

1.6. You authorize the sending of advertising for our services and products. Your personal data may be used to manage the sending of advertising through traditional or electronic means. The e-mail addresses and personal data you provide us with through the contact form on the website will be used exclusively to respond to the queries you make through this means. The provisions of articles 22.1 and 22.2 of Law 34/2002, of 11 July, on information society services and electronic commerce, which is amended under article 4 of Royal Decree-Law 13/2012, regarding the use and processing of your personal data for the purpose of managing the sending of advertising, are applicable.

1.7. The entity guarantees the confidentiality of users' personal data. However, the Company and/or Entity shall disclose to the competent public authorities the personal data and any other information in its possession or accessible through its systems and required in accordance with the legal and regulatory provisions applicable to the case. The personal data may be kept in the files owned by SARA RODRÍGUEZ RODRÍGUEZ even after the relations formalised through the company's website have ended, exclusively for the purposes indicated above and, in any event, for the legally established periods of time, at the disposal of the administrative or legal authorities.

COOKIE POLICY

SARA RODRÍGUEZ RODRÍGUEZ, with NIF/CIF: 75137110C, domiciled at CALLE S'AUBA, 14 07580 CAPDEPERA, BALEARIC, e-mail address: INFO@DIVINEHOUSESERVICES.COM and website: www.divinehouseservices.com informs the user expressly that, in accordance with article 22.2 of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI), this website uses its own and third party 'cookies' to offer a better experience and service. By browsing or using our services, the user expressly accepts our use of 'cookies'. However, the user has the option of preventing the generation of 'cookies' and the elimination of the same by selecting the corresponding option in their browser. If you block the use of cookies in your browser, it is possible that some services or functionalities of the website will not be available.

*Own Cookies: Those that are sent to the user's terminal equipment from a computer or domain managed by the editor himself, and from which the service requested by the user is provided.

What is a 'cookie'?

A 'cookie' is a file that is downloaded from websites and that certain web pages send to the browser, and which is stored in the user's terminal, which may be a personal computer, a mobile phone, a tablet, etc. These files allow the website to remember information about your visit, such as language and preferred options, which may allow you to retrieve information about the navigation that takes place from your computer, thus facilitating your next visit and making the site more useful by customizing its content.

How are cookies used?

By browsing this website, the user is accepting that 'cookies' may be installed on their terminal and that they allow us to know the following information:

Statistical information on the use of the website.

• The user's login to keep the session active on the web.
• The preferred web format for access from mobile devices.
• The last searches made in the services of the web and personalization data of these services.
• Information about the ads that are shown to the user.
• Information from surveys in which the user has participated.
• Social network connection data for users accessing with their Facebook or Twitter user.

Types of 'cookies' used

This website uses both temporary session cookies and permanent cookies. Session cookies store data only while the user is accessing the site, and permanent cookies store data in the terminal so that it can be accessed and used in more than one session. They are usually used to store information that is only interesting to keep for the provision of the service requested by the user on one occasion.

Depending on the purpose for which the data obtained through the 'cookies' are processed, the website may use

• Technical 'Cookies

They are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist therein, such as, for example, controlling traffic and data communication, identifying the session, accessing parts of restricted access, remembering the elements that make up an order, carrying out the purchase process of an order, applying for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound or sharing content through social networks.

• Personalization 'Cookies

They are those that allow the user to access the service with some general characteristics predefined according to a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, the geolocation of the terminal and the regional configuration from which the service is accessed.

• Advertising Cookies

These are those that allow the management, in the most efficient way possible, of the advertising spaces that, in their case, the publisher has included in a web page, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency in which the ads are shown.

• Behavioral Advertising Cookies

These are those that allow the management, in the most efficient way possible, of the advertising spaces that, in their case, the publisher has included in a web page, application or platform from which it provides the requested service. These cookies store information on the behaviour of the users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it. 5 'Cookies' for statistical analysis

They are those that allow the monitoring and analysis of user behaviour on websites. The information collected by means of this type of 'cookies' is used to measure the activity of the websites, application or platform and to draw up navigation profiles of the users of these sites, in order to introduce improvements in the service based on the data of use made by the users.

6 Third Party Cookies

These are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies. In some web pages, 'cookies' from third parties may be installed to manage and improve the services offered. For example, statistical services from Google Analytics and Comscore.

The Entity uses the following cookies on this website, which are detailed below:

THIRD-PARTY COOKIES

CookieID (cookie ID and how it appears in the browser cache)

Type (Own or third party)

Expiration (Expiry date of the cookie once installed)

Domain (What domain is the cookie associated with?)

Description (Functioning and purpose of the cookie)

ANID, APISID, NID, HSID, CONSENT, OTZ, SAPISID, SIDCC, SID, SSID	Third parties. Google Supplier	Persistent	.google.com	NOT NEEDED TECHNICAL
CONSENT	Third parties. Google Supplier	Persistent	.gstatic.com	NOT NEEDED TECHNICAL
1P_JAR	Third parties. Google Supplier	Persistent	.gstatic.com	ANALITICA
1P_JAR	Third parties. Supplier Tawk.to	Persistent	divinehouseservices.com	ANALITICA
__tawkuuid, TawkConnectionTime	Third parties. Supplier Tawk.to	Persistent	divinehouseservices.com	NOT NEEDED TECHNICAL

How do I manage 'cookies' in the browser?

The user has the option to allow, block or delete the 'cookies' installed on his computer by configuring the options of the browser installed on his terminal.

How is the Entity authorized to use the cookies on this website?

In relation to the use of cookies on this website described in the previous section, the user authorises and consents to their use as follows: When the user accesses any page of the web site, he or she will see a notice indicating that the SARA RODRÍGUEZ RODRÍGUEZ web site uses cookies, and the user may accept or reject the use of these cookies by configuring his or her browser. If the user does not configure his or her browser so that the cookies are not activated, by browsing the SARA RODRÍGUEZ RODRÍGUEZ website and using its services, the user accepts the use made of the cookies.

How do I withdraw consent for the use of cookies from this website?

The user has the option to stop accepting the use of cookies at any time through their browser, and can allow, block or delete the cookies installed on their computer by configuring the options of the browser used on their device (computer, mobile, tablet).

Without enabling the cookies described in the table above, the web services indicated will not be provided.

Below are the links explaining how to carry out this process in the main Internet browsers:

Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer: https://support.microsoft.com/es-es/kb/278835

Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Safari: https://support.apple.com/kb/PH17191?locale=es_ES

Updating the Cookie Policy

SARA RODRÍGUEZ RODRÍGUEZ will update this policy when necessary, either because it is required by law or because it deletes or uses new cookies. Any modification of these conditions will be published on this website.

From the moment that the new conditions are made known and available to the user through publication before this, the new cookie policies will be applicable, automatically replacing those previously published.

If you have any questions about this cookie policy, you may contact SARA RODRÍGUEZ RODRÍGUEZ at the following e-mail address: INFO@DIVINEHOUSESERVICES.COM.